Discussion Questions:
What are the conflicts in this case?
What are the type and level of conflict in the case study?
Discuss the model you would use for management and negotiation of the conflict in this case study.
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SAMPLE SOLUTION
Conflict Case Study
There are some conflicts in this case. First, there was a conflict that involved Kevin managing the physical therapy (PT) EMR project, and the PT staff that was tasked to address issues arising from the recent EMR system implementation. In this case, Kevin was at a conflicting position as more staff was required to handle the problem, but it was difficult to commit to the stipulated time since the leadership did not | PLACE YOUR ORDER NOW AT writtask.com | comprised balancing between | PLACE YOUR ORDER NOW AT writtask.com | the staff remain | PLACE YOUR ORDER NOW AT writtask.com | and handling constraints to advance the PT project, the abrasiveness of some individuals during the meeting, and gridlock of the PT project and channeling of resources.
The type and level of | PLACE YOUR ORDER NOW AT writtask.com | in the case study is man versus man/internal | PLACE YOUR ORDER NOW AT writtask.com | man conflict is common, and it involves characters opposing others’ reactions, motivations, and | PLACE YOUR ORDER NOW AT writtask.com | involving Kevin and the | PLACE YOUR ORDER NOW AT writtask.com | (staff) about the PT project is between | PLACE YOUR ORDER NOW AT writtask.com | belonging to one | PLACE YOUR ORDER NOW AT writtask.com | attributed to the misunderstanding, which is internal, and therefore it requires internal solutions (Lewicki et al., 2015). The case also involves the team putting Kevin in a conflicting position, in addition to the staff having different project propositions, different motivations, and varying views, thus the uneasiness.
I would use the | PLACE YOUR ORDER NOW AT writtask.com | -win model to manage conflict and negotiate | PLACE YOUR ORDER NOW AT writtask.com | that all individuals in the negotiation | PLACE YOUR ORDER NOW AT writtask.com | wins, which means nobody is at a loss in the model. By adopting the win-win | PLACE YOUR ORDER NOW AT writtask.com | , I will be able to find a middle ground where all members of the | PLACE YOUR ORDER NOW AT writtask.com | , including Kevin, will be able to negotiate to find a lasting solution to advance the objectives of the PT (EMR) project. Additionally, the model will be able to handle conflicts by considering everyone’s concerns.
References
Gunia, B. C. (2019). Ethics in Negotiation: Causes and Consequences. Academy of Management Perspectives, 33(1), 3-11. https://journals.aom.org/doi/abs/10.5465/amp.2018.0043?journalCode=amp
Jagodzinska, K. (2016). How to Manage Perception to Win Negotiations. International Journal of Social Science Studies, 4(2). https://ideas.repec.org/a/rfa/journl/v4y2016i2p69-77.html
Lewicki, R., Saunders, D. & Barry, B. (2015). Negotiation. 7th Ed. New York: McGraw-Hill Education.