ASSIGNMENT | Prepare a service blueprint with process enhancements

This assignment challenges your ability to identify, capture, sequence, and align process activities in a way that enables clear communication of the process and visibility to all activities, including those that are unseen by the customer. Create a service blueprint that depicts an overnight stay in a nationally-recognized hotel chain. Your blueprint should capture the process, which begins with a client’s call to the reservationist and ends with checkout and departure the following day.

In addition to your service blueprint, prepare a brief description of two procedures that prevent or block mistakes in the hospitality service process. These process applications are commonly referred to as ‘poka-yokes’ “ roughly translated from Japanese into English as ‘error or mistake-proofing.

Length: Your Service Blueprint should span 1-2 pages and may be built using any program of your choosing. It must be accompanied by a one-page description of your mistake-proofing process enhancements indicated above, including in-text citations. Include a brief introduction that broadly describes the contents of your assignment.

SAMPLE SOLUTION

Introduction
The hotel industry, just like any other service industry, is one of the fast growing industries that positively impact on the economy of any country. The ability for the hotel industry to grow is determined by the services offered by the employees, the hospitality of the hotel and its general layout. However, human error, stands as one of the greatest reasons as to why most service providers lose business as a result of their inability to hold on customers due to poor service delivery. This essay seeks to present a service blueprint that represents an overnight stay in a hotel chain that is internationally…