Customer Analysis Assignment

A customer analysis or customer profile is a critical section of a company’s marketing plan. It identifies target customers, ascertain the needs of these customers and then specify how the product satisfy these needs. A customer analysis can be broken down into behavioral profile and demographic profile. When you create this portion of your marketing plan, be sure to use the following headings.

  • Who are my customers and what are their needs/wants?
  • What does their decision process look like?
  • How valuable are they to me?
  • How many are there; will there be in the future?
  • When do they want do buy? Why should customers by from me?
  • What are impediments to their purchase?
  • How do I make them mine?

SAMPLE SOLUTION

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Target Market/Customers

            The business in question involves the sale of consumer clocks and industrial timing devices. The target customers are aged between 20 and 45 years old fascinated by fashion, and are likely to purchase the time pieces. The target customers want branded fashion watches, and are likely to connect them with the current fashion trend. Their needs and wants are aligned with their fashion sense and purchasing power.

Decision Process             The decision process for the target group is influenced by their behavior as their buying habits are characterized by quality and design of time pieces. The consumers are likely to make a decision to buy the products when branded fashion watches…

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