What would you do if a supervisor emphasized the technical aspects of a customer service representative’s job and the representative emphasized the interpersonal aspects of listening to customers and understanding their problems?

 If supervisors and job incumbents disagreed about the relative importance and weights of various job duties, how would you reconcile their conflict opinions? For example, what would you do if a supervisor emphasized the technical aspects of a customer service representative’s job and the representative emphasized the interpersonal aspects of listening to customers and understanding their problems? 200 words

Sample Solution

Reconciling conflicts between supervisors and job incumbents requires a collaborative and diplomatic approach. The first step is to have an open and honest conversation between both parties to fully understand each other’s perspectives. This can be done through a one-on-one meeting or a team meeting with all relevant stakeholders.

Once both sides have been heard, it is important to consider the company’s mission, goals, and objectives, as well as the overall job requirements and expectations. This information can be used to determine the relative importance and weights of each job duty.

Next, a mutually agreed upon job description and performance evaluation criteria can be created, incorporating the technical and interpersonal aspects of the job, as well as any other relevant duties. Regular performance evaluations can be used to measure the job incumbent’s performance against this criteria and provide feedback for improvement.

Finally, it is important to regularly review and update the job description and performance evaluation criteria to ensure they accurately reflect the evolving needs of the company and the job itself.

In summary, the key to reconciling conflicts is to have open communication, consider the company’s needs, create a shared understanding, and continuously evaluate and update …Order a customized and more comprehensive answer here