Visit a local bricks-and-mortar business (not a Web site) where you buy products or services.

Visit a local bricks-and-mortar business (not a Web site) where you buy products or services. Go through your shopping experience as you normally would. Once you have left the place of business, describe its culture. Use the information in Exhibit 13-4 to assist you.

Exhibit 13-4

13-4. What are the benefits of a well-executed performance-appraisal process?