How would you reconcile their conflict opinions?

If supervisors and job incumbents disagreed about the relative importance and weights of various job duties, how would you reconcile their conflict opinions? For example, what would you do if a supervisor emphasized the technical aspects of a customer service representative’s job and the representative emphasized the interpersonal aspects of listening to customers and understanding their problems?

Sample Solution

Reconciling conflicts between supervisors and job incumbents can be a challenging task, but it is an important one to ensure the smooth functioning of the organization. In the example provided, there are two different perspectives on the importance of job duties for a customer service representative. To reconcile these conflicting opinions, I would follow these steps:

1. Listen to both parties: It is crucial to understand the perspective of both the supervisor and the job incumbent. Listen to their concerns and try to understand their viewpoints.
2. Evaluate job responsibilities: Review the job description and responsibilities to identify which tasks are most important for the position.
3. Collaborate: Encourage both parties to work together to find a solution. They can discuss their differing opinions and come up with a mutually acceptable solution.
4. Consider company goals: Consider the company’s goals and objectives, and how they relate to the job duties in question. This can help to prioritize the responsibilities and determine their relative importance.
5. Make a decision: Based on the information gathered, make a decision on the relative importance and weights of the job duties. Clearly communicate this decision to both parties and…Order a customized and more comprehensive answer here