How would you reconcile their conflict opinions?

If supervisors and job incumbents disagreed about the relative importance and weights of various job duties, how would you reconcile their conflict opinions? For example, if a supervisor emphasized the technical aspects of a customer service representative’s job and the representative emphasized the interpersonal aspects of listening to customers and understanding their problems, what would you do?

Sample Solution

To reconcile conflicting opinions between a supervisor and a job incumbent, it is important to take a collaborative and data-driven approach. Here are some steps that could be followed:

1. Schedule a meeting: Set up a time for a face-to-face meeting between the supervisor, the job incumbent, and, if possible, a neutral third party such as a human resources representative.
2. Review job description: Review the job description together, highlighting any areas of disagreement.
3. Gather data: Collect data on the actual duties and responsibilities of the job, including any metrics or feedback on job performance. This can help provide a more objective view of the relative importance of various job duties.
4. Identify common goals: Look for areas of common ground and emphasize the shared goals of providing quality customer service.
5. Re-weight duties: Based on the data and common goals, work together to re-weight the various job duties in a way that accurately reflects their relative importance.
6. Develop a plan: Develop a plan for communicating the revised job duties to all relevant parties and ensuring that they are understood and …Order a customized and more comprehensive answer here