Over the past 5 weeks you have learned about different elements related to critical thinking. You related the concepts to your personal experiences and evaluated your critical thinking skills. You’ve identified fallacies, evaluated arguments, and learned the role of these concepts in your daily life. Now it’s time to apply the concepts. In this assignment, you will review a real-world scenario and apply the critical thinking skills you have developed.
Review the Critical Thinking Scenario.
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Write My Essay For MeWrite a 700-word reflection on the scenario, using the Reflection Template. Follow the instructions within the template to complete your reflection. You will need to include an introduction paragraph to introduce your reader to the topics you will be discussing; 3 body paragraphs, each with specific questions that need to be addressed within; and a conclusion paragraph to bring your paper to a close.
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Note: The Reflection Template is already formatted appropriately, and you do not need to make any changes to the format. The questions to help you write the 3 paragraphs are contained in the template. Be sure to demonstrate your critical thinking abilities in your responses to the questions and ensure your paper flows well from topic to topic.
ANSWER
Applying Critical Thinking Reflection
Creating a conducive working environment is a critical element for any organization. The environment created should allow the employees in the company to feel valued and appreciated as they perform the roles and responsibilities assigned to them by the management. Additionally, it ensures that the treat the customers in an exceptional manner thereby encouraging loyalty among the company customers, which will lead to profitability for the company. Therefore, the management needs to identify any barriers and issues that may hinder the employee from performing their job to the fullest of their abilities. Determining these issues beforehand makes it possible for the company to create a workplace that caters to everyone’s needs and hence improving the kind of customer service needed.
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Elements of Critical Thinking
Critical thinking is a necessary skill when it comes to handling customers in any organization, therefore it is necessary to identify and determine what kind of barriers may hinder an employee’s ability to think critically when presented with various situations in the customer service department. The barriers to critical thinking tend to affect an employee’s individuality and personality, which are both critical components in ensuring high-quality performance when dealing with customers. In Sally’s case, one of the barriers to critical thinking that, she is struggling with is the drone mentality. The drone mentality in Sally’s case is shown by the lack of awareness about a popular conflict in the office between the departments. She has no idea about what is happening around her and the office despite being there every day. The major reason for the development of this barrier is Sally’s daily routine. Her job entails her listening to customer complaints day in and day out, which in turn causes her to be extremely fatigued, agitated, and uninterested in the affairs and happenings of the workplace. The second barrier to critical thinking that is apparent in Sally’s case is Group thinking. This particular barrier diminishes a person’s individuality since their thoughts, opinions, and views are determined and decided upon based on the group’s thought processes, without taking into consideration how right or wrong they may depend on the situation being addressed. Sally’s choice to simply nod and agree with everything her colleagues are saying is a sign of group thinking, which also seems to be an issue in the entire organization, seeing as most of the employees seem to have arrived at a common conclusion about the friction happening among the departments. Despite the barriers she is experiencing I believe that Sally possesses the characteristics of a good critical thinker. One of the reasons for this belief is seen in her decision not to disagree with her colleagues or state her opinion on the issue without having the necessary facts on the issue in the workplace. Her choice to stay silent and just listen to the proceedings showcases and objective analysis of the situation. Additionally, her choice to avoid that group of her colleagues altogether due to the thoughts and opinions they are airing about the issues shows her critical thinking skills are in working order, therefore helping her deduce the need to avoid adapting to the mass’s views.
Reason, Emotion, and Communication
Besides critical thinking skills, Sally also displays an ability to reason and communicate when dealing with both the customers and the management. After listening and identifying with the customer’s complaint about the product, Sally demonstrates her reasoning ability by analyzing her records to find out just how many customers she had dealt with that complained of the same issue. The analysis of the evidence leads her to conclude that if the company wants to provide better service as well as inspire loyalty among its customers it is important that they make a change and lengthen the warranty period. Sally’s emotion affects her critical thinking abilities by allowing her to empathize with the customer, which in turn causes her to go out of her way and find a better way to not only help this customer but also all future customers who choose to purchase the | PLACE YOUR ORDER NOW AT writtask.com | fuel her critical thinking abilities by making her imagine what kind of solution would best suit her if she were facing the same problem as the client. When it comes to dinner with her colleagues, Sally opts for the passive-aggressive communication | PLACE YOUR ORDER NOW AT writtask.com | to nod and agree with everything her colleagues are saying makes it seem like she supports their beliefs and views on the issue, while the contrary is true. Her body language at that time seems cooperative, but in the real sense, her thoughts and views are in total disagreement with those of her colleagues.
Fallacies and Argument
After looking through the case presented by the customer, Sally believes that there is an opportunity to make a difference in the customer’s life. She does this by requesting the management to consider extending the warranty agreement to 18 months from the | PLACE YOUR ORDER NOW AT writtask.com |up by her superior is that she is not in a position to make such a suggestion because she tends to come to work late. This is an invalid argument on the management’s part since her lateness has nothing to do with the changes she is proposing to the | PLACE YOUR ORDER NOW AT writtask.com | is that the company products tend to fail a month after the warranty’s expiry, which is not fair for the customers, who in most cases have to but a new | PLACE YOUR ORDER NOW AT writtask.com | Sally has been working with the clients directly, and is in a position to identify the main problems that most of the people complain about as well as have the statistics that show how long it takes for the printers to fail.
Conclusion
Critical thinking is a crucial skill to have, especially when handling customers in | PLACE YOUR ORDER NOW AT writtask.com |rning about the barriers that hinder these crucial skills, is important for the employees to ensure that they are at their peak performance. Additionally, cultivating this skill allows the employee to come up with ideas and solutions that can help in solving any customer problems as well as inspire…
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