What is meant by the term Quality Improvement and how do you think it relates to former Institute of Healthcare Improvement Donald Berwick’s expectations as a patient? Give an example of something your healthcare organization (assisted living facility) does in effort to meet these expectations?
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According to the ISO 9000, quality improvement is defined as a part of quality management meant to increase the ability of an organization to meet the set quality requirements. In healthcare, quality improvement refers to the systematic activities that are set up by an organization and implemented to monitor, assess, and improve the kind of care delivered to the patients. Consequently, quality improvement should be interpreted as a part of a performance management system that uses data to improve on its policies, programs and desired outcomes.
Donald Berwick, who is the president emeritus and senior fellow at the Institute for Healthcare Improvement, argues that quality in healthcare should be implemented around patient-centeredness, effectiveness, efficiency, timeliness as well as equity. I…
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