ESSAY : Discussion Board 5 in Summation of Interpersonal Communication

Deliverable Length: 300–500 words

Consider the following scenario:
You have just been transferred to a new department at your place of employment. Your first task in this new department is to take a lead project management role on a project that has been taking longer than the company had anticipated.

You decide that a great way to get to know the team is to have a lunch meeting in a private room at a local restaurant. You want to have a nice lunch and an informal conversation about the project to get a feel for why the project seems sluggish.

At the restaurant, people introduce themselves and you note the following:
Marisa focuses on training and development. She seems confident and driven. She has a rich background in training and development.

Joe is the subject matter expert on the new product. He is confident in his knowledge of the product. He is a perfectionist.

Christopher is the information technology and programming expert. He is quiet and reserved. You are unsure about his country of origin, but it is clear that English is a second language for him. You have heard that he is very good at what he does.

During lunch, you noticed the following:
Marisa blames Joe for the project’s lack of success. She says he takes too long to get her the information she needs. Marisa\’s role is to create the training plan for selling the new product. She needs Christopher to finish his work before she can begin training employees.

Joe is defensive and yells at Marisa. He tells her he is not putting his name on the product until it is ready. He also tells Marisa that she is not smart enough to understand the product, so he has to dumb it down for her.

When Christopher tries to offer his understanding of the situation, Marisa tells him that his job is simply to create what she tells him to create; then continues to argue with Joe. Christopher looks down at the table and stops talking.
Things are really starting to get heated and it is clear that this informal lunch meeting is quickly getting out of hand.

The description of this scenario can be downloaded here for future reference: Unit 5 Discussion Board Scenario.

Summarize the situation:
Write up a plan for resolving the conflict, getting the project back on track, and repairing the relationships of each individual involved.

Explain how interpersonal communication skills can be used to resolve the conflict between the teammates.
How would you address the situation with each of the three individuals in a respectful manner?

How do you take what they have said and done into consideration?

Explain the following:
Where are patterns of conflict that are occurring with each individual?

How can these relationships be repaired using concepts of interpersonal communication such as power, listening skills, asking questions, cultural and personal sensitivity, empowerment, reframing, and any other conflict resolution strategies you find appropriate?

SAMPLE SOLUTION

Discussion Board 5 in Summation of Interpersonal Communication
I would begin the resolution by letting each employee speak out their issues as the others listen. I will then encourage each of them to acknowledge their mistakes if they are in the wrong. I would then ask them to visualize what a healthy working relationship would look like (Singer, 2018). I would later remind them of the common goal for the project. We would then collaborate in defining what needs to be done to achieve these goals. Afterward, we can identify the possible hindrances to the target. Finally, we would…