Essay : Customer-Driven HR Costs

Assignment Choice #1: Customer-Driven HR Costs and Benefits: Assessing the Business Case for Training
Read “You Manage It! ” in Managing Human Resources (2016, p. 258). After reading the case, complete the following items:
Write a summary of the case,
Answer the critical thinking questions, and
Elaborate on two key learnings from the case related to training and development and its integration with the organization. Be sure to clearly state the two key learnings and defend them in well-organized, scholarly responses.
A key learning is defined as significant knowledge gained from reading the case. You may choose to explain your key learnings by offering a real-world application, personal insight, your thoughts and opinions about what was stated, how it is handled at your company, etc.
Please arrange your summary, questions, and key learnings in a well-organized, scholarly response of 2-3 pages. Support your observations and opinions with citations from 2-3 credible sources documented according to the CSU-Global Guide to Writing and APA Requirements.

SAMPLE SOLUTION

Customer-Driven HR Costs
Summary of the case
To ensure that the business grows and becomes self-sustaining, the most important things to do is to ensure that the products and services are of high quality and that the services offered to the customer are exceptional. In other words, customer experience is based on the nature of goods and services provided, this determines whether a customer will become loyal or not. Training is one of the key issues that a company consider in..