Case Study Scenario

Case Study
You recently accepted the nurse manager position of a busy emergency department (ED) in a new organization that had 100,000 ED visits last year. These visits represent a 10% increase over the previous year. To meet the needs for staffing required for this sudden growth, the prior nurse manager hired 10 new nursing graduates and 10 nurse travelers that arrived on the unit a few weeks before you came. The breakdown in level of tenure and experience in your staff is: 25% highly tenured in this ED and experienced in this specialty; 25% tenured within the organization and proficient in this specialty; and 30% less than 2 years in the ED/organization and competent in this specialty. The remaining 20% of your staff are the experienced ED nurse travelers and inexperienced new nurses, both groups that are new to the organization.
One of your first new responsibilities as the ED nurse manager is to provide unit-based leadership for the implementation of a new patient tracking system that offers more functionality than the previous tracking system used by this ED for the past 7 years. During the hiring process, you learned that the organization was going to implement this new patient tracking system, and you shared that you had experience in implementing the same system in your previous job.

Instruction
Write a paper in which you demonstrate how you, as the leader in the case example provided, would address the following:

1) Explain how you would provide leadership for the implementation of the new system. Include a description of the leadership behaviors that would be most effective to position your staff for success based on their experience and needs.

2) Explain how this implementation plan relates to your Clifton Strengths Signature Theme Report ( see attachment), including how this leadership situation aligns with or differs from your leadership profile.

3) Explain your rationale for your choices and appropriately reference literature that supports your thinking.

4) Explain how being able to successfully implement situational leadership better positions you to advocate for social change within your new organization on behalf of the patient population served.

SAMPLE SOLUTION

The emergence department is a critical setting in healthcare. This setting often helps patients that present themselves during emergencies and so may not need any form of appointment. For a facility that has a significant number of emergence visits, it would be prudent to have a reasonable number of healthcare providers to help accord quality care to patients. As a new nurse manager, it is important to consider the effective allocation of resources and support services for effective unit function and management. The other role of the nurse manager is to focus on improving the delivery of patient care for any kind of medical condition. Furthermore, the nurse manager can help to oversee the implementation of a patient tracking system which can provide more functionality that can improve patient flow as will be demonstrated in this task.
How to Provide Leadership for Implementing the new System
Leadership is critical in ensuring the success of a new system implementation in the healthcare sector. As a leader, the first step towards implementing the new system is to demonstrate that there is need to change the existing patient tracking system. Nurses…