ASSIGNMENT : What strategies could you use for handling conflict with staff, patients, or patients’ family members?

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Overview

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Create 1-2 page outlines of your response plan for three intervention scenarios.

Nurse leaders need to quickly identify a strategy for evaluating a nursing leadership problem and the dynamics related to the problem, in order to orchestrate intervention efforts and put together a plan of action that leads to stakeholder cooperation.
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By successfully completing this assessment, you will demonstrate your proficiency in the following course competencies and assessment criteria:
•Competency 1: Integrate key nursing leadership, management, and communication concepts into collaborative practice situations. ◦Explain concepts of change theory and how it can be used as a tool to manage situations.
â—¦Describe an effective leadership style to address a problem.

•Competency 2: Explain the accountability of the nurse leader for decisions that affect health care delivery and patient outcomes. ◦Describe how outcomes or success of the style selected for each situation could be measured.

•Competency 4: Apply professional standards of moral, ethical, and legal conduct in professional practice. ◦Explain how professional and legal standards guide the effective nurse leader when making decisions.

•Competency 5: Communicate in manner that is consistent with the expectations of a nursing professional. ◦Write content clearly and logically, with correct use of grammar, punctuation, and mechanics.
â—¦Correctly format citations and references using current APA style.

Reference

Kelly, P., & Tazbir, J. (2014). Essentials of nursing leadership and management (3rd ed.). Clifton Park, NY: Delmar.

Competency Map

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Context

Nurses may employ multiple leadership styles. When thinking about an appropriate leadership style, take into consideration the personal style, the situation being addressed, the environment in which the situation is taking place, and the other people who may be involved. Anticipating potential situations you are likely to encounter in your professional life, as well as devising an effective strategy in advance to handle them, can reduce stress and promote confidence on the job.

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Questions to Consider

To deepen your understanding, you are encouraged to consider the questions below and discuss them with a fellow learner, a work associate, an interested friend, or a member of your professional community.
What strategies could you use for handling conflict with staff, patients, or patients\’ family members?
What factors should you consider when determining an intervention?
What factors should you consider when selecting a leadership style in response to a problem or situation?

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Resources

Required Resources

The following resources are required to complete the assessment.

Capella Resources

Click the link provided to view the following resource:
•Intervention Scenarios.
•APA Paper Template.
•APA Paper Tutorial.
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Suggested Resources

The following optional resources are provided to support you in completing each assessment. They provide helpful information about the topics in this unit. For additional resources, refer to the Research Resources and Supplemental Resources in the left navigation menu of your courseroom.

Capella Multimedia

Click the links provided below to view the following multimedia pieces:
•Riverbend City: Getting Started Mission | Transcript. ◦This Riverbend City interactive media activity explains how to navigate a series of nursing simulations. Each time you are in a Riverbend City scenario, you are on a mission. A mission is a group of scenes that relate to a particular scenario.

•Riverbend City: Employee Motivation Mission | Transcript.

Library Resources

The following resources are provided for you in the Capella University Library and are linked directly in this course. These articles contain content relevant to the topics and assessments that are the focus of this unit.
•Lartey, S., Cummings, G., & Profetto-McGrath, J. (2014). Interventions that promote retention of experienced registered nurses in health care settings: A systematic review. Journal of Nursing Management, 22(8), 1027–1041.
•Müller, C., Plewnia, A., Becker, S., Rundel, M., Zimmermann, L., & Körner, M. (2015). Expectations and requests regarding team training interventions to promote interdisciplinary collaboration in medical rehabilitation–A qualitative study. BMC Medical Education, 15(135), 1–16.
•Eubank, D. (2012). [Review of the book Leading change in healthcare: Transforming organizations using complexity, positive psychology and relationship-centered care, edited by A. L. Suchman, D. J. Sluyter, & P. R. Williamson]. Families, Systems & Health, 30(4), 352–353.
•Hickey, M., Kritek, P. B. (2012). Change leadership in nursing: How change occurs in a complex hospital system. New York: Springer.
•Grol, R., Wensing, M., Eccles, M., & Davis, D. (Eds.). (2013). Improving patient care: The implementation of change in health care (2nd ed.). Hoboken, NJ: John Wiley && Sons.
•Pilon, B. A., Ketel, C., Davidson, H. A., Gentry, C. K., Crutcher, T. D., Scott, A. W., . . . Rosenbloom, S. T. (2015). Evidence-guided integration of interprofessional collaborative practice into nurse managed health centers. Journal of Professional Nursing, 31(4), 340–350.
•Disch, J. (2013). Interprofessional education and collaborative practice. Nursing Outlook, 61(1), 3–4.

Course Library Guide

A Capella University library guide has been created specifically for your use in this course. You are encouraged to refer to the resources in the BSN-FP4012 – Nursing Leadership and Management Library Guide to help direct your research.

Internet Resources

Access the following resource by clicking the link provided. Please note that URLs change frequently. Permission for the following link has been either granted or deemed appropriate for educational use at the time of course publication.
•American Nurses Association (ANA). (2015). Code of ethics for nurses. Retrieved from http://www.nursingworld.org/MainMenuCategories/EthicsStandards/CodeofEthicsforNurses.aspx
•Change Theory | Transcript. Retrieved from https://www.youtube.com/watch?v=OacujOkaIws
•NCSBN: National Council of State Boards of Nursing. (n.d.). Retrieved from https://www.ncsbn.org/index.htm
•American Association of Colleges of Nursing. (2011). Core competencies for interprofessional collaborative practice. Retrieved from http://www.aacn.nche.edu/education-resources/IPECReport.pdf

Bookstore Resources

The resource listed below is relevant to the topics and assessments in this course. Unless noted otherwise, this material is available for purchase from the Capella University Bookstore. When searching the bookstore, be sure to look for the Course ID with the specific –FP (FlexPath) course designation.
•Kelly, P., & Tazbir, J. (2014). Essentials of nursing leadership and management (3rd ed.). Clifton Park, NY: Delmar. ◦Chapter 4.
â—¦Chapter 6.
◦Chapters 14–15.

Assessment Instructions

Preparation

Use the Capella library and the Internet to research change theory, leadership, and communication strategies. Use the Suggested Resources to research leadership and communication concepts and change theory.
•The challenge in this assessment is to create a response plan for several intervention scenarios. ◦There are three deliverables required for this assessment.

Rationale for this assessment:

Nurse leaders solve problems or resolve conflict on a daily basis. Understanding how change theory can be applied to a situation and examining various types of interventions in advance can relieve pressure on the nurse leader and improve the workplace environment and outcomes. Rehearsing potential interventions provides a mental toolkit on which to rely during stressful times.

Your management training workshop continues:

The second day of HR\’s Nursing Leadership Workshop is designed to help you identify and practice effective responses and interventions to common problems and situations. Participants are presented with three scenarios and must create a response plan for each scenario, in the form of a 1–2 page outline.

Deliverables: Submit three Response Plans to complete this assessment.
•Choose 3 of the 5 Intervention Scenarios linked in the Required Resources for this assessment.
•For each scenario you choose, develop a separate Response Plan in the form of a 1–2 page outline. ◦Label each outline using the example below: ◦Example: Response Plan for School Nurse.

Instructions

Analyze each Intervention Scenario and describe the leadership, communication, and management strategies you believe would be most effective for each situation.

Use the following subheadings to organize your Response Plan outline for each situation.
•Change Theory: Explain concepts of change theory and how it can be used as a tool to manage situations. ◦Identify elements of change theory that fit best with the scenario.
â—¦How can you use change theory to deal with conflict?

•Strategies and Rationale: Describe an effective leadership style you would employ to address a problem. ◦Explain the rationale for choosing a leadership strategy to solve a problem.
â—¦Identify interventions to address the problem.

•Expected Outcome: Describe how outcomes or success of the style selected for each situation could be measured. ◦Describe how you could determine improved outcomes or measure success of the leadership style selected for each situation. ◦What might go wrong and how would you deal with that?

•Professional Standards: Explain how professional and legal standards guide the effective nurse leader when making decisions.

Additional Requirements
•Written communication: Written communication should be free of errors that detract from the overall message.
•APA formatting: Resources and in-text citations should be formatted according to current APA style and formatting.
•Length: Each outline should be 1–2 pages double-spaced.
•Font and font size: Times New Roman, 12 point.
•Number of resources: Use a minimum of three peer-reviewed resources.

Response Plans Scoring Guide

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Response Plans Scoring Guide

Criteria

Non-performance

Basic

Proficient

Distinguished

Explain concepts of change theory and how it can be used as a tool to manage situations.

Does not explain concepts of change theory and how it can be used as a tool to manage situations. Explains concepts of change theory, but does not explain how it can be used as a tool to manage situations. Explains concepts of change theory and how it can be used as a tool to manage situations. Explains concepts of change theory and how it can be used as a tool to manage situations\’ provides an example from experience.

Describe an effective leadership style to address a problem.

Does not describe an effective leadership style to address a problem. Identifies a leadership style, but does not explain how it best addresses the problem. Describes an effective leadership style to address a problem. Describes an effective leadership style to address a problem; explains the desired outcome and why the style is the most effective for the situation.

Describe how outcomes or success of the style selected for each situation could be measured.

Does not describe how outcomes or success of the style selected for each situation could be measured. Identifies the style selected for each situation, but does not explain how outcomes could be measured. Describes how outcomes or success of the style selected for each situation could be measured. Describes how outcomes or success of the style selected for each situation could be measured; examines a range of potential outcomes and how they could be measured.

Explain how professional and legal standards guide the effective nurse leader when making decisions.

Does not explain how professional and legal standards guide the effective nurse leader when making decisions. Discusses the legal requirements, but does not explain how professional standards guide the effective nurse leader when making decisions. Explains how professional and legal standards guide the effective nurse leader when making decisions. Explains how professional and legal standards guide the effective nurse leader when making decisions; explains how professional standards mirror legal requirements.

Write content clearly and logically, with correct use of grammar, punctuation, and mechanics.

Does not write content clearly or logically, with correct use of grammar, punctuation, and mechanics. Writes with errors in clarity, logic, grammar, punctuation, or mechanics. Writes content clearly and logically, with correct use of grammar, punctuation, and mechanics. Writes clearly and logically, with correct use of spelling, grammar, punctuation, and mechanics; uses relevant evidence to support a central idea.

Correctly format citations and references using current APA style.

Does not correctly format citations and references using current APA style. Uses current APA style to format citations and references but with numerous errors. Correctly formats citations and references using current APA style with few errors. Correctly formats citations and references using current APA style with no errors.

SAMPLE SOLUTION

Response Plans
Response Plan for Scenario Two: Outpatient chest pain/stroke unit
Concepts of Change Theory
The theory that suits this scenario is the Lewin’s change theory. This theory is the perfect choice because it identifies driving forces as key to leading the people in the desired direction or towards the desired change. Based on this scenario, I would incorporate chest pain/acute MI patients and care givers in identifying the possible solutions to the administration of aspirin and documentation of CT scan. As a manager, my responsibility would be ensuring that these driving forces are enacted in the workplace, which leads the nurses into motivation and become self-driven individuals. The most important thing for the nurses is to conceive in their minds the prerequisites of quality care, especially to conditions such as stroke…

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