Read the case, Managing Screening Lines at Logan Airport. There are three questions at the very end of the case. Answer the third question, 3. What actions might Katherine Grayson take to improve her cost performance while not creating congestion within the terminal? You do not have to do any calculations. Using the concepts of queuing theory, write about the thinking process and the factors you would consider to determine what Katherine Grayson may do to improve the current situation.
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Action Taken by Katherine Grayson
Katherine Grayson has a very important but yet a challenging role to play in as far as maintaining the airport operations, reducing congestion, and maintaining the budgetary allocations is concerned. The main challenge based on the case is that the number of passengers arriving at the airport both on hourly and daily basis is highly unpredictable (Perez, n.d.). With Pacific air coming on board, terminal 3 is expected to be even more congested. Initially, she had two ideas to alleviate the congestion: assign additional TSA personnel specifically for terminal 3 which will imply more passengers passing through security screening for every hour or she can as well authorize more lanes when there are more passenger arrivals…
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