All of us have been involved in various kinds of conflicts related to our work environment. Using a situation that you were involved in, describe the conflict and how it was handled.
. Was the outcome positive or negative?
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· How did the involved parties feel about the resolution, did they feel that they were heard, that their issues were resolved in an appropriate manner?
· Based on what you have read in this unit, what could have been done to improve both the situation and the outcome?
· Describe professional civility/incivility?
· Analyze the impact professional relationships and patient care outcomes?
· Synthesize and discuss the incivility literature evidence is available that supports that conflict resolution impacts work environments and patient care?