Select a retail company and describe your own experience with returning product and the degree you were satisfied with the customer service you received. What would you do different if you were the retailer?
As an alternative to your own experience, you can use the experience of someone you know or from information in library articles.
Resources
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Write My Essay For MeAlqahtani, A. Y., & Gupta, S. M. (2018). Money-back guarantee warranty policy with preventive maintenance strategy for sensor-embedded remanufactured products. Journal of Industrial Engineering International. doi:10.1007/s40092-018-0259-5
Sbihi, A., & Eglese, R. W. (2010). Combinatorial optimization and Green Logistics. Annals of Operations Research; New York, 175(1), 159-175. doi:10.1007/s10479-009-0651-z
Sherafati, M., & Bashiri, M. (2016). Closed loop supply chain network design with fuzzy tactical decisions. Journal of Industrial Engineering International, 12(3), 255-269. doi:10.1007/s40092-016-0140-3
SAMPLE SOLUTION
Introduction Product returns just like financial returns can be a hectic thing to comply with for many retail organizations. Furthermore, it is quite difficult for any organization to completely implement a no-return policy for their products since warranties and guarantees are both legal and ethical practices. Many retail enterprises have however come up with various strategies that can limit the number of return products they receive from their customers (Janakiraman et al, 2016). Some of those strategies include ensuring that the customer is given the product they ordered for, improving the sales and marketing efforts, proper description of products especially for online retailers, having proper return polices among other strategies (Pennarola et al, 2019). This essay looks at…
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