ASSIGNMENT | Describe how you would address this situation.

Please incorporate the following source: Bovee, C. L., & Thill, J. V. (2018). Business communication today (14th ed.). Retrieved from https://content.ashford.edu/

Prior to beginning work on this assignment, read Chapter 1, Chapter 2, and Chapter 3 from your textbook; the Week 1 Weekly Lecture; and the article Focusing on the Fundamentals of Effective Communication Within an Organization.

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As the manager of a bank, you have just walked in on an angry customer who was demanding to have a late penalty removed from his account. The employee who was helping him began to argue that the late penalty was applied correctly.

In your paper,

Describe how you would address this situation.
Explain how you would approach your employee.
Identify how you would satisfy the situation with the angry customer.
The How Proper Communications Can Satisfy a Workplace Problem paper

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Must be one to two double-spaced pages in length (not including title and references pages) and formatted according to APA style as outlined in the Ashford Writing Center’s APA Style (Links to an external site.)
Must include a separate title page with the following:
Title of paper
Student’s name
Course name and number
Instructor’s name
Date submitted
For further assistance with the formatting and the title page, refer to APA Formatting for Word 2013 (Links to an external site.).

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Must utilize academic voice. See the Academic Voice (Links to an external site.) resource for additional guidance.
Must include an introduction and conclusion paragraph. Your introduction paragraph needs to end with a clear thesis statement that indicates the purpose of your paper.
For assistance on writing Introductions & Conclusions (Links to an external site.) as well as Writing a Thesis Statement (Links to an external site.), refer to the Ashford Writing Center resources.
Must use at least one scholarly or credible source in addition to the course text.
The Scholarly, Peer-Reviewed, and Other Credible Sources (Links to an external site.) table offers additional guidance on appropriate source types. If you have questions about whether a specific source is appropriate for this assignment, please contact your instructor. Your instructor has the final say about the appropriateness of a specific source for a particular assignment.
To assist you in completing the research required for this assignment, view this Ashford University Library Quick ‘n’ Dirty (Links to an external site.) tutorial, which introduces the Ashford University Library and the research process, and provides some library search tips.
Must document any information used from sources in APA style as outlined in the Ashford Writing Center’s Citing Within Your Paper (Links to an external site.)
Must include a separate references page that is formatted according to APA style as outlined in the Ashford Writing Center. See the Formatting Your References List (Links to an external site.) resource in the Ashford Writing Center for specifications.
Carefully review the Grading Rubric (Links to an external site.) for the criteria that will be used to evaluate your assignment.

SAMPLE SOLUTION

How Proper Communications Can Satisfy a Workplace Problem

Introduction

The workplace atmosphere is undergoing disruptions from technology advancement, consumer behavior changes, and increased demand for highly innovative employees (Bovee & Thill, 2018). These disruptions can cause tension in customer-employee relationships leading ORDER YOUR PAPER AT WRITTASK.COM in the workplace is about mitigating conflict between parties and a significant aspect in maintaining client relationships, team effectiveness, employee engagement, and profitability (Folse, 2018). An interaction between a customer and client in the workplace can sometimes lead to a discharge of emotions from either party who feels they are both right. In these situations, a manager might be tempted to maintain customer relationships and support their ORDER YOUR PAPER AT WRITTASK.COM manager should remain calm, objective, understand the situation completely, and find and propose alternative solutions applicable to all parties involved. Disgruntled customers can end up costing the business to a great, unimaginable extent.

How a Manager would address this situation

As a prudent manager observing this escalating situation between a disgruntled client and customer, the manager should take responsibility for intervening and attempt to defuse the problem. Neutralizing the situation is a sensitive and delicate that requires a cautious ORDER YOUR PAPER AT WRITTASK.COM the situation is to excuse the employee from the situation by telling them to take a break or assigning a task in another department. The second step after the employee’s exit is to find a quiet place where the manager can listen to the client’s concerns. The objective is to understand the customer’s version of the story. The manager can utilize polite language through indifferent and open-ended prompts or questions like “Could you help me understand about what ORDER YOUR PAPER AT WRITTASK.COM with the client, it is essential to use body language to convey respect. The manager should use their interpersonal communication skills to ensure that the client leaves the bank with a thorough understanding of the bank policies and a feeling of support and satisfaction.

How to Approach the Employee An effective manager should approach the employee using positive communication and body language while showing genuine interest in their concerns ORDER YOUR PAPER AT WRITTASK.COM interact with the employee in the same manner as they would with a client, like being mindful of their body language and showing…