Q2.   Think of a change in a company with which you are familiar. 

Q1.   This week focuses on the creation of an implementation plan and associated change management

Respond to the following in a minimum of 190 words: 

• Think of an example where change was attempted but failed.
• Using the concepts presented in this week’s readings, discuss what contributed to the failure and what might have been done to prevent it.

Q2.   Think of a change in a company with which you are familiar. 

Respond to the following in a minimum of 190 words:

• Who were the stakeholders involved in this change?
• Discuss what concerns different stakeholders might have and how communication is needed to address those concerns.

Answer

Q1. An example of where change was attempted but failed is when a retail company tried to introduce self-checkout kiosks in all of their stores. The implementation of these kiosks was intended to reduce labor costs and increase efficiency. However, the change was met with resistance from both customers and employees.

One reason the change failed is because the company did not properly communicate the benefits of the self-checkout kiosks to the stakeholders. Customers were not educated on how to use the kiosks, leading to frustration and long lines. Employees were also not properly trained on how to assist customers with the kiosks, leading to a decrease in customer service.

In addition, the company did not take into account the potential negative impact on employment. Many employees were concerned about job security and the potential for layoffs. This lack of consideration for the concerns of the employees further contributed to the resistance to the change.

To prevent this failure, the company could have engaged in better stakeholder communication and education. This could include holding town hall meetings with employees to address their concerns and providing thorough training on the kiosks for both customers and employees. The company could also have implemented the kiosks …Order a customized and more comprehensive answer here

Q2. A change that occurred in a company with which I am familiar is the implementation of a new HR management system. The stakeholders involved in this change included the HR department, employees, and management.

One concern that different stakeholders might have is the potential for errors or glitches in the new system. Employees may be worried about the accuracy of their personal and benefits information being transferred to the new system. The HR department may have concerns about the added workload of learning and implementing…Order a customized and more comprehensive answer here

To address these concerns, effective communication is necessary. The HR department can hold informational sessions for employees to explain the new system and how it will benefit them. They can also provide resources and support for employees to transition to the new system. Regular updates can be provided …Order a customized and more comprehensive answer here