Housing issues and housing solution

You are responding to the situation below

You are a policy officer for Goldacre Housing Association. You have been asked to write a report to the management board. The board has requested this report because:

• Residents say that repairs are difficult to report, and the quality of repairs is poor
• Residents are dissatisfied with the way that anti-social behaviour is addressed.
• Little help is provided to tenants who are finding it difficult to pay their rent

You are writing a 2000 word report (references and the reference list is not included in this word limit). You should set out in the report how you will improve these three elements of the housing management service. The report should set out what actions the association should take. Your actions should be informed by relevant good practice from other landlords. There should be a MINIMUM of two examples of good practice for EACH of the three issues identified above.

The report should conclude with a one-page SMART plan to improve the service. This should include the actions you are recommending. The actions should be specific, measurable, achievable, resourced and timed.

How we will mark your report

The assessment is in report format. It is very well written, organised and presented to a professional standard. The report directly addresses the concerns of the residents, outlining relevant good practice that could be adopted for use by the association. It is very well argued and addresses all parts of the brief in full. Very accurate referencing and an excellent range of references

Identifies actions the landlord should take to address the three issues. Includes examples of relevant good practice (60%)

Sets out plan of actions which are relevant to the issues being discussed and which are specific, measurable, achievable, resourced and timed (SMART) (Please make sure that the SMART PLAN) is writing properly to target the goal.

Academic conventions- accurate writing, accurate referencing etc.

SAMPLE SOLUTION

Housing Issues and Housing Solution Report
From: The Policy Officer, XXX
To: The Board of Goldacre Housing Association
Goldacre is one of the premium housing companies in the region that provide affordable housing facilities. The aim of this association is to ensure that residents enjoy the services after purchasing or leasing our property. We have a team of professionally trained personnel and independent partners who respond to client issues in a professional manner. GoldAcre is not just a housing agent; we have a wide selection of apartments and villas for clients to choose from with fulltime property management…