Latch Door Assignment

Several years ago, a major automotive manufacturer was sued because the latch on a minivan’s rear door failed after the vehicle was hit from the side at 30 miles per hour. The plaintiff argued that the latch was of poor quality because it didn’t hold up under the stress. The manufacturer disagreed, noting that the latch had met all government requirements and had been made to specifications. According to our definition of quality, can both sides be right?

SAMPLE SOLUTION

The definitions of quality from both the manufacturer’s point of view and the consumer’s point of view, in this case, the plaintiff is varied, hence both sides can be right. From the manufacturer’s point of view, quality might be defined as conformance | PLACE YOUR ORDER NOW AT writtask.com | therefore right to say that the latch met all government quality requirements and that it had been made to specifications. Had the latch not met the quality specifications according to those set by the government, it is highly likely it would not have been approved to be released into the…